FAQs

Q: What is a Hyundai Dealership Prepaid Card?
A: The Hyundai Dealership Prepaid Card is a prepaid card loaded with an initial amount. The Card is restricted for purchase at Hyundai dealerships only.

Q: How do I activate my Card?
A: Visit the website www.HyundaiDealerRewardCard.com or call our automated system at 1-888-867-8032. Have your Card number ready, as well as your Vehicle Identification Number (VIN) ready, and be sure to sign the back of your Card immediately after activation.

Q: Where do I find my Vehicle Identification Number ("VIN")?
A: Your VIN is a 17 digit number you can find in 3 different locations in your vehicle. Look on the lower left corner of the dashboard, the driver’s side door jam, or on your DMV registration card.

Q: How soon can I use my Card after activation?
A: Your Card can be used two hours after activation.

Q: Can I get cash with my Card?
A: No. Your card cannot be used for cash access at ATMs or Bank Tellers.

Q: Do I need a Personal Identification Number ("PIN") for my Card?
A: At many merchants you may select the type of transaction to be processed as either a Credit transaction (no PIN required), or a Debit transaction (PIN required).
To obtain your PIN, call 1-888-8032 or log into www.HyundaiDealerRewardCard.com, and select the PIN icon.

Q: How do I check my Card balance and transactions?
A: Simply visit the website www.HyundaiDealerRewardCard.com, or call our automated system at 1-888-867-8032. Customer Service Representatives are available Monday through Friday 7:00AM-5:00PM Pacific Time, except for major holidays.

Q: What if my Card is lost or stolen?
A: Call a Customer Service Representative immediately at 1-888-867-8032.

Q: What do I do if I want to make a purchase that is greater than the available balance on my Card?
A: Your Card is only valid for the available balance on the Card. If your transaction amount exceeds the available Card balance, your purchase will be declined.*

*You may request a "split transaction" from the merchant for purchases over the available Card balance. First pay the overage using an alternative form of payment (cash, check, or charge) before having the merchant run your Card for the available balance. Not all merchants accept split transactions.

Q: Can I make a payment or transfer funds toward a personal Credit Card using my Hyundai Dealership Prepaid Card?
A: No. Your Card may be used for purchases at Hyundai Dealerships only.

Q: What happens when the funds on the Card are depleted?
A: Once the funds on your Card are depleted, simply destroy your Card.

Q: What is a Hyundai Dealership Prepaid Card?

A: The Hyundai Dealership Prepaid Card is a prepaid card loaded with an initial amount. The Card is restricted for purchase at Hyundai dealerships only.

Q: How do I activate my Card?

A: Visit the website www.HyundaiDealerRewardCard.com or call our automated system at 1-888-867-8032. Have your Card number ready, as well as your Vehicle Identification Number (VIN) ready, and be sure to sign the back of your Card immediately after activation.

Q: Where do I find my Vehicle Identification Number ("VIN")?

A: Your VIN is a 17 digit number you can find in 3 different locations in your vehicle. Look on the lower left corner of the dashboard, the driver’s side door jam, or on your DMV registration card.

Q: How soon can I use my Card after activation?

A: Your Card can be used two hours after activation.

Q: Can I get cash with my Card?

A: No. Your card cannot be used for cash access at ATMs or Bank Tellers.

Q: Do I need a Personal Identification Number ("PIN") for my Card?

A: At many merchants you may select the type of transaction to be processed as either a Credit Card (no PIN required), or a Debit Card (PIN required).
To obtain your PIN, call 1-888-8032 or log into www.HyundaiDealerRewardCard.com, and select the PIN icon.

Q: How do I check my Card balance and transactions?

A: Simply visit the website www.HyundaiDealerRewardCard.com, or call our automated system at 1-888-867-8032. Customer Service Representatives are available Monday through Friday 7:00AM-5:00PM Pacific Time, except for major holidays.

Q: What if my Card is lost or stolen?

A: Call a Customer Service Representative immediately at 1-888-867-8032.

Q: What do I do if I want to make a purchase that is greater than the available balance on my Card?

A: Your Card is only valid for the available balance on the Card. If your transaction amount exceeds the available Card balance, your purchase will be declined.*

*You may request a "split transaction" from the merchant for purchases over the available Card balance. First pay the overage using an alternative form of payment (cash, check, or charge) before having the merchant run your Card for the available balance. Not all merchants accept split transactions.

Q: Can I make a payment or transfer funds toward a personal Credit Card using my Hyundai Rewards Card?

A: No. Your Card may be used for purchases at Hyundai Dealerships only.

Q: Why would my Card be declined at some restaurants, hotels, or places of service?

A: At the time of payment, some restaurants, hotels, or places of service will authorize your Card more than the purchase amount in order to ensure the anticipated gratuity (tip) or ancillary hotel charges you will be leaving. Because this authorization may be greater than the balance available on your Card, it is possible that your Card could be declined

Q: Can I use my Card at gas stations?

A: Yes. Please pay inside with the cashier, however, as your card cannot be used to "pay-at-the-pump".

Q: What happens when the funds on the Card are depleted?

A: Once the funds on your Card are depleted, simply destroy your Card.